Dear Valued Customer,

We hope this message finds you well. We would like to inform you about our company’s 24-hour cancellation policy and the corresponding penalty charge of 50%.

Any cancellations made within 24 hours of the scheduled appointment or reservation will be subject to a penalty charge equivalent to 50% of the total booking amount. This policy is in place to ensure that we can effectively manage our resources and provide the best service to all our customers.

We kindly request that you consider this policy when making any  changes to your bookings. For any cancellations made outside of the 24-hour timeframe, no penalty charge will be incurred.

We value your understanding and cooperation in adhering to our cancellation policy. Should you have any further questions or require assistance regarding this matter, please do not hesitate to reach out to our customer service team. We are here to assist you.

Thank you for your continued support.

Best regards,
DWC CLEANING SERVICES